Professional Installation

If your installation or hosting has been changed, please contact our installation partner to have your software re-installed. This is a chargeable service and is a good opportunity to also upgrade to the latest version. When scheduling his service, make sure you tell our installation partner that you wish to retain your current data.

Click here to purchase professional installation

Health Check

• Would you like the latest version of AutoResponse Plus installed with your existing data?
• Would you like your AutoResponse Plus system tested for full functionality?
• Would you like setup issues fixed that are not problems with AutoResponse Plus itself?
• Have you or your web host changed things and you need to get up and running again?

Order a health check for your AutoResponse Plus system. Our partner will install the latest version of AutoResponse Plus with your existing data.

He will also check that your AutoResponse Plus system is installed and working correctly and fix any setup issues that maybe happened when you or your webhost made changes to your AutoResponse Plus or hosting account.

Click here to order an AutoResponse Plus health check

Upgrades/Support Eligibility

Technical support for problems with the AutoResponse Plus software itself is available only when you have an Upgrades and Support plan. At any time, you can check the status of your plan and renew it here:

Click here to visit the renewal manager

Help Desk

The help desk is outsourced to another organisation which is not part of or affiliated with AutoResponse Plus. It is therefore for technical issues only.

The help desk staff cannot help with business related issues such as refunds. Business issues such as refund requests should be emailed to: service@autoresponseplus.com

If you need to upgrade your system to the latest version and fix any setup issues, please order a health check.

If your Upgrades and Support plan is active, support is available by opening a help desk ticket.

To save time, always include the following information in your ticket.

• Your AutoResponse Plus license number and license password

• Your AutoResponse Plus URL

• Your AutoResponse Plus login name and password

Always give enough detail so that support staff can replicate the problem in your AutoResponse Plus system.

Click here to visit the help desk for technical (not business) support issues