AutoResponse Plus Online Help

» System > Settings
 

Most of the settings of your AutoResponse Plus system are entered on this screen. Note that some settings (such as database login name, table names etc) can only be changed by editing the arp3-config.pl (or .cgi) script in a text editor and re-uploading it to your server.

» Domain and web site settings

  • Your web site URL
    The address of the web site where AutoResponse Plus is installed. This setting can only be changed by editing the arp3-config.pl (or .cgi) script file.
  • Your domain
    The domain name of the site where AutoResponse Plus is installed. It is very important that this is correct as your AutoResponse Plus system will not work correctly if it is wrong.
  • URL of your AutoResponse Plus scripts directory
    This is the URL of the directory on your web server where your AutoResponse Plus script files are stored. There should be no slash at the end. It would normally look like this:

    http://www.yourdomain.com/cgi-bin/arp3
  • Mailing system
    Choose Sendmail or SMTP. If you choose Sendmail, you need to enter the absolute path to your server's Sendmail program on this screen. If you choose SMTP, you also need to enter the SMTP server on this screen.
  • Path to Sendmail
    This is the path to the Sendmail program on your server. You need to enter it if your Mailing System setting is Sendmail. Your host can give you this path information. If you have Telnet or SSH access to your server, the 'which sendmail' command may be available. It will tell you the path you need. You can also run the 'info.pl' (or .cgi) script that's supplied with AutoResponse Plus. The path to Sendmail is one of the server settings it shows.
  • SMTP server
    This is the SMTP server you want AutoResponse Plus to use if the Mailing System setting is SMTP. The SMTP server you enter here must not require you to login.
  • Your support e-mail address
    Many of the success and failure confirmation screens that your subscriber will see have this address shown on them. The subscriber is invited to send e-mail to this address if they have a problem subscribing to or unsubscribing from your autoresponders.
  • System e-mail address
    This is the e-mail address that is used to send system generated e-mail to your subscribers. For example, unsubscribe confirmation etc. If your subscriber replies to one of these messages, the address you enter here is where the reply will be sent. It should be an address that is monitored so that subscriber e-mail does not go unanswered.
  • Server time adjustment
    This settings changes the date and time that's inserted into your follow-up and broadcast messages by the number of hours you enter. For example, if you and most of your subscribers were based in the UK and your server was in the USA, you would enter, say, 6 in here as the UK is 6 hours ahead of the USA. When dates and times are inserted into messages, they will be offset this number of hours from the date and time read from the server's clock.

» Display settings

  • Show extra subscriber info
    The subscriber list screen shows basic information for each subscriber, such as e-mail address. If you want to display much more information about each subscriber, check this box. Information like first, middle and last names, full name, message format preference etc will also be shown in a yellow tinted box under each subscriber in the list.
  • Show news banner
    Check this box if you want to see the AutoResponse Plus news banner on each screen of your AutoResponse Plus system. We recommend you display this banner at all times as it shows important information about upgrades, bug fixes etc.
  • Login cookie life
    The AutoResponse Plus login screen has a check box for setting a 'remember me' cookie. The next time you return to your AutoResponse Plus login screen, your login name and password will already be inserted in the boxes. This settings controls how long that information will be remembered before you need to enter your login name and password again.
  • E-mail failures
    AutoResponse Plus intercepts and tracks messages that bounce back from your subscribers. It is important to realise that a message may bounce back for a reason that's only temporary, such as a server failure. This setting control how many times AutoResponse Plus will try to send a message to a subscriber before they are flagged as 'failed' and no further attempts are made. The default setting is 3. Note that this process works only if you have e-mail capturing working as described in the installation instructions.
  • Number of subscribers per page
    This sets the number of subscribers that are shown on each subscriber listing page. In most cases, you don't need to see many subscribers. You can speed up the display of the subscriber list by setting this number quite low (eg 5). The default is 50.
  • The font used when displaying plain text previews of your follow-up and broadcast messages.

» Dynamic data and personalization

  • Force default personalization
    Many of the tags, like {FIRSTNAME}, that you can insert into messages have a default part. The default part if used when the required information is not available. A valid example would be:

    {FIRSTNAME Internet Marketer}

    If you want AutoResponse Plus to always use the default part, instead of reading the actual information form the subscriber database, check this box.

» Scheduled and background tasks

  • Automatic data backup
    Check this box if you want AutoResponse Plus to create an SQL backup file of your data each time the cron task runs. The backup files will be date and time stamped and stored in the 'backups' directory below your 'cgi-bin/arp3' directory.
  • Backup interval
    This is the number of hours that must elapse before a new backup will be created. This allows you to run the cron task as often as you need (eg every hour) without creating backup files every time.
  • Automatically de-duplicate the subscriber list
    Check this box to de-duplicate your subscriber list each time the cron task is run. A duplicate subscriber is defined as someone who is subscribed to an autoresponder more than once.
  • Message limit
    The number you enter here is the maximum number of e-mails that AutoResponse Plus should send at any one time. The affects the cron task and immediately sent broadcasts. If this number is exceeded, AutoResponse Plus will stop the process and resume the next time the cron task runs. For broadcast messages, you'll see the broadcast flagged as 'suspended' in the queue manager. The default is 999999 which effectively means there is no limit and all due e-mails will be sent without stopping.
  • Release system locks
    Many of the background and cron processes in AutoResponse Plus require that some other tasks be made unavailable until those tasks are complete. If one of the background or cron tasks crashes or is killed by the server, the lock will not be released, effectively barring other tasks from running. Check this box to release all locks. This frees up all locks and barred processes become available. Only use this setting if you are sure that the system is locked incorrectly. Do not free up locks simply because a task is taking a long time to run.
  • Drop duplicate index
    If the de-duplication routine crashes for any reason, you may get an error message when you next de-duplicate which says that a duplicate index exists. Check this box and save the settings page to clear that error. Do not use this option unless you get this "duplicate index" error message.

» Customization

Normally, when someone subscribes to one of your autoresponders through through a form on a web page, any success or failure messages displayed to your subscriber are the AutoResponse Plus defaults. If you would rather use your own pages, you can create them in your HTML editor, upload them to your web site and enter their URL's in this section.

Note that there is a more advanced version of this. Each of your tracking tags can also have custom success and failure pages assigned to it. This allows you to create different custom success and failure pages, for different subscription forms. For example, you might use one form on your web site with it's own set of custom success and failure pages and another form in a popup window with different custom pages.

When AutoResponse Plus is deciding which confirmation page to show your subscriber, here is the order of precedence it uses:

  • Tracking tag custom page as defined in the settings of the tracking tag you have embedded in your subscription form.
  • Default custom pages as defined in this screen - used when no custom pages have been defined for the tracking tag embedded in your subscription form.
  • The built-in AutoResponse Plus defaults (no work required on your part). - used when no tracking tag or default custom pages have been defined.

The four default custom pages that you can create are:

  • Default custom subscribe success page URL
  • Default custom subscribe failure page URL
  • Default custom unsubscribe success page URL
  • Default custom unsubscribe failure page URL
  • Custom message page header HTML
  • Custom message page footer HTML
    If you choose not to create custom pages, you can use the built-in defaults. Even these can be cusatomized by pasting in some HTML for the header and footer of the page. This allows you to customize the system to the style of your site without creating an entire set of custom success and failure pages.

» Notification

This section allows you to set when AutoResponse Plus should notify you of certain events or create automated reports

  • Subscription notification default
    In the properties of each autoresponder, you can choose whether to be e-mailed notification each time someone subscribes to the autoresponder. Check this box to set the defaults for new autoresponders.
  • Unsubscription notification default
    In the properties of each autoresponder, you can choose whether to be e-mailed notification each time someone unsubscribes from the autoresponder. Check this box to set the defaults for new autoresponders.
  • Remote control notification
    AutoResponse Plus has a system that allows you, the system administrator, to send "remote control" e-mails to your AutoResponse Plus system that will add or remove subscriptions. This system was designed to allow AutoResponse Plus to interact with other software you may have written, such as an order processing system. Check this box to be notified each time your AutoResponse Plus system receives a "remote control" request.

» System messages

  • Affiliate link text
    The message that will appear with the {AFFILIATE_LINK_TEXT} tag in messages or if the option to include your affiliate link is selected in the page layout screen of an autoresponder.
  • Affiliate link ad
    If you want to promote your AutoResponse Plus affiliate link, including an ad for the product in your messages may be a suitable way for you to do that. You can enter your favorite ad here and include it in your messages with the {AFFILIATE_AD} tag.
  • Anti-spam message
    Your anti-spam statement. Include it in messages with the {ANTISPAM_MESSAGE} tag.
  • Privacy statement
    Your privacy statement. Include it in messages with the {PRIVACY_STATEMENT} tag.
  • Unsubscribe link text
    The text that appears above your unsubscribe link. Include it in messages with {UNSUBSCRIBE_LINK_TEXT} or by checking the "include unsubscribe link" in the page layout screen of your autoresponders or when defining a broadcast message.
  • Edit link text
    AutoResponse Plus has a system that allows your subscribers to change their own subscription settings. You would use the {EDIT_LINK} tag for the actual clickable link. The text that displays with that link is inserted with the {EDIT_LINK_TEXT} tag and entered here.
  • Send e-mail confirmation on unsubscribe
  • Unsubscribe confirmation e-mail text
    Check this option and enter the text of the message, if you want to confirm by e-mail that your subscriber has successfully unsubscribed and will receive no more e-mail from your autoresponder.
  • Next message link text
    If you include the {NEXT_LINK} tag in your follow-up messages, your subscriber can click on it to immediately receive the next message in the follow-up series. The {NEXT_LINK_TEXT} tag is used to insert the text that you want to use to explain that to your subscriber. Enter the text of that message here.

» Your signatures

  • Signature 1
  • Signature 2
  • Signature 3
    Signatures that you can easily include in your messages with the {SIGNATURE 1}, {SIGNATURE 2} and {SIGNATURE 3} tags. Insert the text or HTML code for them here.

» Advertisements

  • Ad 1
  • Ad 2
  • Ad 3
    Ads that you can insert into your messages with the {AD 1}, {AD 2}, {AD 3} tags. Insert the text or HTML code for them here.

» Banned and reserved domains and addresses

  • Reserved e-mail addresses
    Enter a list of e-mail addresses that cannot be used as autoresponders. For example, webmaster@yourdomain.com. When you create an autoresponder, you will be prompted if you try to name the autoresponder using an address in this list. Enter one address per line.
  • Ban list
    A list of e-mail addresses and domains that will be ignored by AutoResponse Plus. Enter one per line.
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